Merchant Fraud Operations Supervisor
Salary undisclosed
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Job Description
- Supervise and lead a team of fraud analysts in monitoring merchant transactions for potential fraudulent activities.
- Develop and implement fraud detection and prevention strategies tailored to a low-automation environment.
- Conduct thorough investigations of suspected fraudulent transactions, including reviewing transaction patterns, merchant behaviors, and customer complaints.
- Collaborate with other departments, including Customer Service, Risk Management, and IT, to ensure comprehensive fraud prevention measures.
- Provide training and guidance to the fraud team on best practices and emerging fraud trends.
- Prepare and present regular reports on fraud incidents, trends, and mitigation efforts to senior management.
- Maintain up-to-date knowledge of industry fraud trends and regulatory requirements.
- Assist in the development and enhancement of fraud detection tools and processes.
- Act as the point of contact for escalated fraud cases, ensuring timely resolution and communication with affected parties.
- Participate in the design and execution of internal audits and compliance checks related to fraud prevention.
- Bachelor's degree in Risk Management or related field. Master's degree or professional certifications (e.g., CAMS, CFE) are a plus.
- Minimum of 3-5 years of experience in fraud prevention and detection, preferably in the fintech or e-wallet industry.
- Proven track record of managing and leading a team in a fraud prevention environment.
- Strong analytical and investigative skills with the ability to identify and mitigate fraud risks.
- Excellent communication and interpersonal skills.
- Ability to work independently and make informed decisions under pressure.
- Familiarity with manual fraud detection techniques and processes.
- Proficiency in using basic fraud detection tools and software.
- Knowledge of relevant regulations and compliance standards in the fintech industry.
- Strong attention to detail and organizational skills
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
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