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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Workforce Management - Operations, MY Marketplace

Salary undisclosed

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Job Description
  • Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities.
  • Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand.
  • Manages DMS tools for auto assignments setup, capacity changes and productivity settings.
  • Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns.
  • Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
  • Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule.
  • Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations.
  • Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Requirements
  • At least 2 years of experience as a Real-Time Analyst, WFM or any related roles.
  • Strong mathematical, statistical, and analytical skills.
  • Strong organizational skills and detail oriented.
  • Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus.
  • Excellent oral and written communication skills and interpersonal skills.
  • Proficient in English (both verbal and written).
  • Eager to work in a small team and fast-paced environments.
  • Comfortable working with people from diverse cultural backgrounds.
  • Bachelor's degree or above.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company
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