Quality Assurance - Listing & Content, MY Marketplace
Salary undisclosed
Apply on
Original
Simplified
Job Description
- Perform daily sampling tasks for audit purposes.
- Monitor, report, data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality
- Track and monitor quality related metrics and initiate plans for corrective actions.
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
- Cooperate with moderation teams and cross-functional teams to ensure the moderation quality is up to standard.
- Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
- Execute the development of quality inspection standards and continuously optimize the process and system platform.
- Work on ad-hoc projects as requested by leader
- Experience in QA of category labeling tasks on social media platforms and/or QA of social media video / livestream content moderation
- Minimum 1 years of working experience in QA team, planning, or strategy role, experience in the e-commerce industry.
- Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel and Google Sheets) experience required.
- Good verbal and written communication and interpersonal skills.
- Ability to work as a team.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
Similar Jobs