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Travel Junior Executive

  • Full Time, onsite
  • Explorasi Cinta Travel And Tours Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 2,000 - RM 2,500 / Per Mon


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Sales:

  • Respond to customer inquiries via phone, email, or in-person promptly and professionally.
  • Provide expert advice on travel destinations, packages, and itineraries to clients.
  • Build and maintain relationships with clients, focusing on the needs of the target audience.
  • Convert inquiries into bookings, meet monthly sales targets, and upsell travel services.
  • Create customized travel proposals based on customer preferences and budget.
  • Stay updated on travel trends, local events, and competitor offerings.
  • Provide insights to the marketing team for product development and campaign strategies targeting certain demographic.

    Operation:

    • Handle end-to-end travel arrangements, including transportation, accommodations, tours, and special requests.
    • Coordinate with local suppliers and service providers to secure reservations and ensure quality standards.
    • Prepare detailed itineraries and travel documents for clients, ensuring accuracy and timeliness.
    • Address and resolve operational issues promptly to ensure client satisfaction.
    • Follow up with clients post-travel to gather feedback and ensure customer satisfaction.
    • Address customer concerns and provide assistance with complaints or refund requests, maintaining a high level of professionalism.
    • Gather and analyze customer feedback to improve service offerings.
    • Tour Leader
  • Minimum of 1 year of experience in travel sales or operations.
  • Strong understanding of the travel industry.
  • Excellent communication skills in both verbal and written formats.
  • Proficiency in Microsoft Office Suite.
  • Customer-focused with strong problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple bookings simultaneously.
  • Basic knowledge of travel booking systems and platforms.
  • Knowledge of Asean destinations (optional but advantageous).
  • KWSP
  • SOCSO
  • Outpatient Medical (Self)
  • Sales Commision