Network Consulting Expert, Enterprise Data (Japanese Bilingual)

Role & Responsibilities

This role will be located in Kuala Lumpur, Malaysia

• Helps customer solve reported product and network problems of varied complexity.
• Troubleshooting network security related issues in production networks.
• Replicate the customer issues in lab environment.
• Work with engineering teams to replicate customer issues and test possible fixes.
• Work on problems of diverse scope.
• Create knowledge articles for subordinates and other team members.
• Ability to write bash/python scripts is a plus.

Skills Required

• Bilingual in either English and fluent Japanese.
• Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
• Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).
• ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.
• TCP/IP protocol suite, SFW, NGFW, QoS.
• Understanding of PPPoE, DHCP and GRE tunnelling.
• Understanding of SDWAN deployments is a plus.
• Good understanding of various NATTING deployments and design.
• Basic understanding of hardware level troubleshooting and system level troubleshooting.
• Well verse with ticketing related process.
• Scripting (bash/python/perl) knowledge is a plus.
• Cloud computing (AWS/Azure/GCP deployments) is a plus.
• Working knowledge of Linux/Unix environment.
• Good understanding of Virtualization and related technologies.

Job requirement

• Bilingual in either English and fluent Japanese.
• Relevant language specific certifications like JLPTwill be ideal.
• Experience in troubleshooting complex networking and security related issue in production deployments.
• CCIE and/or CCDE/CCNP certification would be highly desired but not compulsory.
• Strong knowledge and understanding of the Cisco portfolio of offerings would be a plus.
• The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
• Should be able to handle calls with the production customers while troubleshooting their network issues.
• Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.