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Customer Service Executive (Mandarin Speaker)

RM 2,000 - RM 4,000 / Per Mon


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Summary: Customer service daily routine which generally consists of handling emails, live-chats and ad-hoc tasks in regard to clients’ request.

  • To communicate with customers by email, live-chats or telephone.
  • To escalate unresolved queries to designated departments for further investigation.
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
  • To update daily listing for day-to-day operation according to the given requirement.

  • Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
  • Candidate must possess at least a SPM or above
  • FRESH GRADUATE is encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
  • Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
  • Willing to work on shift including weekend and public holiday.
  • Candidates MUST be based in KL / SELANGOR only.
  • A good amount of Annual Leave entitlement
  • Entitled to various of allowances. - Dental, Optical, Sport (gym/yoga/etc.)
  • Shift Allowance (night)
  • WFH
  • Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
  • And many more
  • Salary range: RM2000 - RM4000 (depends on works experiences)
  • Yearly Bonus & Increment
  • Monthly company recreation activities
  • Annual leave
  • EPF SOCSO
  • Medical & Hospitalization Leave
  • Medical Insurance
  • Annual Bonus
  • Training provided
  • Allowance provided