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Dell EMC - L1 Support Engineer

Salary undisclosed

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Company Description

Softenger is an ISO 27001:2022 and ISO 9001:2015 Certified IT Service Provider with a presence in India, Singapore, and Malaysia. For more than two decades, Softenger has been delivering core services in Automation Solutions, IT Infrastructure Services & Solutions, Enterprise Testing as a Service, Application Development Support, and TalentOrb - an Applicant Tracking System. The company focuses on driving innovations, client satisfaction, and delivering superior services to business partners globally.

Role Description

This is a full-time on-site role for a Dell EMC - L1 Support Engineer at Softenger located in Kuala Lumpur City. The Support Engineer will be responsible for troubleshooting, technical support, customer support, and ensuring the smooth operation of operating systems. The role will involve providing excellent customer service on-site.

Role: Dell EMC - L1 Support Engineer

Location: Standard Chartered Bank, Address: Equatorial Plaza, Jln Sultan Ismail, 50250 Kuala Lumpur

Permanent role with Softenger Malaysia, working for Dell EMC Project

Eligible: India candidates are preferable

Salary: RM 8,000 Is the max.

Looking for L1 resources to join immediately at Standard Chartered Bank. The candidate has to go through 2 interviews (1st interview with Internal Dell, 2nd with SCB).

This candidate will be working with a set of L2 and L3 engineers as well.

Below are the Job Requirements:

• Knowledge in PowerMax/VMAX

• Knowledge of Connectrix (Brocade) switches

Key Areas:

  • Operations Support
  • Incident management
  • Basic troubleshooting
  • Escalation Support
  • Raise case and work with Vendors and platform teams
  • Projects Management
  • New Storage provisioning tasks
  • Coordination with platform teams
  • Automation & Scripting
  • Understanding of scripts

Note: If interested candidates kindly share us your updated CV to [email protected]