Branch Manager (Northern Region)

Job Summary: We are seeking a highly experienced and driven Branch Manager for our Penang branch. This role primarily focuses on increasing year-over-year business revenues and optimizing operational costs. The ideal candidate will have an entrepreneurial mindset, possess deep knowledge of the semiconductor and electronics markets, and bring established business contacts in the northern regions.

Key Responsibilities:

Revenue Growth and Cost Optimization

• Drive revenue growth with strategic planning and execution to achieve year-over-year targets.
• Implement cost optimization strategies to improve branch profitability while ensuring high standards in operations and service delivery.

Market Development and Client Relationships

• Develop and maintain strong business relationships within the semiconductor, electronics sectors and keeping abreast with the business development in the northern regions.
• Actively identify new business opportunities and foster long-term relationships with clients and partners.

Team Leadership and Coordination

• Act as a role model for the Service and Project teams in the branch office, demonstrating leadership through hands-on involvement, integrity, and a strong work ethic.
• Oversee and support all Penang branch personnel, fostering a collaborative and productive work environment.
• Collaborate closely with the Service Lead/Manager to ensure adherence to company SOPs and maintain high levels of customer service quality.
• Provide mentorship, coaching, and guidance, promoting skill development and a customer-focused mindset among team members.

Talent and Skills Management

• Assess and monitor team members' competency in executing their tasks and meeting service quality targets.
• Drive continuous improvement by identifying skill gaps and creating development plans for team members to ensure they deliver high-quality service.
• Collaborate with the Human Resources team to arrange necessary training or recruit additional talent when skill enhancements or team expansion is required.
• Foster a culture of learning and growth by encouraging team members to upgrade their skills and stay updated with industry trends.

Operational Management

• Ensure efficient resource allocation, managing manpower and branch resources effectively.
• Develop and implement policies and procedures that align with company standards and business objectives.

Customer Service Excellence

• Uphold and continuously improve customer service quality in collaboration with the Service team lead.
• Proactively address customer needs, feedback, and concerns to enhance satisfaction and loyalty.

Technical Expertise (Preferred)

• Hands-on experience with calibration, control systems hardware, and software is highly desirable.
• Ability to provide technical support to the team, troubleshoot issues, and offer guidance on technical challenges, ensuring high standards of operational and service quality.

Reporting and Analysis

• Regularly report on branch performance, including revenue, cost efficiency, and operational effectiveness.
• Utilize data-driven and market insights to guide decision-making, improve processes, and achieve business goals.

Qualifications:

• Minimum of 10 years’ experience in a similar role, preferably within the semiconductor or electronics industries.
• Strong network and contacts within the northern regions of Malaysia.
• Proven experience in revenue generation, cost control, and operational management.
• Hands-on skills in calibration, control systems hardware, and software are an added advantage.
• Entrepreneurial mindset with the ability to operate independently and make decisions.
• Excellent communication, leadership, and problem-solving skills, with the ability to lead by example and inspire a high-performing team.
• Experience in talent and skills management, including assessing competencies, fostering skill development, and coordinating with HR on training or recruitment needs.
• Familiarity with company SOPs, customer service standards, and branch-level resource management.