Customer Experience Rep For K Y C (Live Chat)
Salary undisclosed
Original
Simplified
- Data & Document verification for both new and current users
- Review user documentation for onboarding & risk-control appeal/request
- Conduct risk assessments and conduct due diligence
- Update user data and collect supporting documentation to meet ongoing customer due diligence requirements. And ensure that all established procedures are met whilst provide excellent customer experience.
- Follow internal policies & standards to implement and maintain the proper KYC checks.
- Assisting user in submitting a valid document by Live Chat
- Undertake projects on an ad-hoc basis
- Perform further efforts on the tasks assigned by the leader/superior.
- Collaborate with company Compliance Team to ensure adherence to local and global compliance policies and procedures
- Understand regulatory landscape and compliance requirements.
- Minimum 2+ years of Contact Center working experience in KYC (Live Chat)
- Prior experience in FinTech would be added advantage
- Knowledge in BSA/AML/Fraud is preferred
- Basic computer literate
- Patience and sense of duty
- Ability to work in Public Holiday and shifts (24/7)
- Ability to work independently with minimal supervision
- Strong analytical skills, data literacy, and attention to detail.
- Able to write and speak English, bilingual (Mandarin) is an added advantage.
- Adaptable & able to keep up to date on changes and developments within the industry
- EPF / SOCSO
- Annual Leave
- Medical Leave
- Training Provided
- KPI and Shift Allowance
- Laptop and Accessories provided to support WFH tasks
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