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SPD Scientific offers a comprehensive range of top-notch laboratory consumables, test-kits reagents, biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The company offers myriad benefits to customers in wide ranging industries, such as F&B sector, pharmaceutical, academic and government research institutions, and healthcare, by providing them the essential tools to assist in their medical research and discoveries.
Position Overview:
Are you a visionary leader passionate about revolutionizing digital sales in the life sciences, healthcare and consumer sector? We are looking for a dynamic E-Commerce Manager to shape our online strategy, drive growth, and create powerful connections between cutting-edge solutions and consumers who need them. If you're ready to take ownership of a digital marketplace that empowers innovation, this role is for you.
Key Responsibilities:
Innovative Sales Strategy & Client Prospecting
- Develop and execute bold, data-driven sales strategies for our brands and products.
- Utilize creative research methods, impactful networking, and innovative outreach channels such as social media, email campaigns, and cold calling to identify and engage new clients.
Strategic Client Relationships
- Foster deep, trusting partnerships with both new and existing clients.
- Understand their unique needs, deliver tailored solutions, and provide exceptional customer service while keeping them updated on the latest product innovations, promotions, and industry trends.
Revenue Growth & Target Mastery:
- Champion sales targets with energy and precision, driving both individual and team success. Close high-value deals, grow client portfolios, and optimize profits, ensuring you consistently exceed revenue goals.
Compelling Product Presentations:
- Bring our life-saving products to life through powerful presentations that demonstrate their value. Whether in sales meetings, trade shows, or client visits, you will be the face of innovation, showcasing how our solutions can transform patient care.
Contract Negotiation & Partnership Building:
- Negotiate contracts and finalize deals that not only benefit the company but also create long-lasting, mutually rewarding partnerships with clients.
Customer Engagement & Market Expansion:
- Deepen your market presence by actively engaging with customers through site visits and regular communications. Continuously identify growth opportunities to expand the product portfolio and drive market leadership.
E-Commerce Platform Optimization:
- Lead the charge in enhancing the user experience on our e-commerce platform. Drive traffic, optimize conversion rates, and ensure customers have seamless access to our world-class products.
Market Insight & Trend Analysis:
- Stay ahead of the curve by conducting deep market research. Analyze industry trends, competitor activity, and customer needs to adapt your sales strategies and uncover untapped opportunities.
Digital Marketing Collaboration:
- Partner with our marketing team to craft and execute high-impact digital campaigns. Drive visibility, generate leads, and ensure our brand stands out in a crowded marketplace.
Data-Driven Strategy & Reporting:
- Leverage data to sharpen your strategies. Monitor sales performance, track key metrics, and deliver insights that push the business forward. Adjust tactics in real time to capture new opportunities and maximize success.
Customer Loyalty & Retention:
- Create and implement customer retention strategies and loyalty programs that keep clients engaged, satisfied, and returning for more. Build long-term relationships that secure recurring business.
Cross-Functional Collaboration:
- Collaborate with teams across the business, from product development to supply chain, to ensure a unified approach that meets customer expectations and enhances the end-to-end experience.
Inspiring Leadership & Team Empowerment:
- Lead and inspire a high-performing sales team by setting ambitious goals and providing mentorship that fuels their success. Cultivate a culture of growth, collaboration, and excellence as your team consistently exceeds sales targets.
Qualifications & Requirements:
- Possess a Degree in Biotechnology, Biomedical Science, or Life Sciences is preferred
- Minimum of 2-3 years in direct e-commerce sales or related roles, with a proven track record of exceeding sales goals. E-commerce website or platform start up experience will be highly advantageous.
- Experience in the life sciences and healthcare industries is highly advantageous, with the ability to translate industry insights into effective sales strategies.
- Familiarity with e-commerce platforms, CRM systems, and digital marketing tools will set you up for success.
- Strong fluency in written and spoken English is essential.
