Customer Care Executive
Salary undisclosed
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Position - Customer Care Executive
Location - Bandar Sri Damansara , KL Malaysia
Role - Permanent
PFB the Job Description
- Fresh Graduates are welcome
- Diploma or higher education in any area
Responsibilities
- Update account maintenance and assist to ensure of the subscription benefit customer care.
- Assist to get feedback on the Customer Satisfaction Score Tracking
- To ensure customer aware of the subscription renewal period timeline
- Follow up with customer subscription renewal status
- Support customer enquire or concerns directly to ensure the matter being address
- Support as representative person to vendor on our forecast update.
- Update CRM Assets Management.
- Assist to update the monthly and quarterly report to respective person and management
- Perform any ad-hoc assignments as required by the Management
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