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Customer Care Executive

Salary undisclosed

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Position - Customer Care Executive

Location - Bandar Sri Damansara , KL Malaysia

Role - Permanent

PFB the Job Description

  • Fresh Graduates are welcome
  • Diploma or higher education in any area

Responsibilities

  • Update account maintenance and assist to ensure of the subscription benefit customer care.
  • Assist to get feedback on the Customer Satisfaction Score Tracking
  • To ensure customer aware of the subscription renewal period timeline
  • Follow up with customer subscription renewal status
  • Support customer enquire or concerns directly to ensure the matter being address
  • Support as representative person to vendor on our forecast update.
  • Update CRM Assets Management.
  • Assist to update the monthly and quarterly report to respective person and management
  • Perform any ad-hoc assignments as required by the Management