Project Optimization Executive (Chinese)

CARMA Asia is the leading provider of media intelligence solutions in APAC. We deliver real-time media monitoring and in-depth communications analysis across all media channels, industries, and languages in the region.

Headquartered in Singapore, CARMA Asia is part of CARMA International, the world's most globally diverse media intelligence agency. With people on the ground in over 40 countries across 5 continents, CARMA delivers what matters, when it matters most.

CARMA Asia's service offering includes media monitoring and analysis across all media formats: print, digital, social, TV, and radio. Combining unrivalled human insights from our team of researchers and analysts, with our proprietary AI technologies, CARMA Asia's solutions provide real-time, valuable, and actionable data, presented with powerful visualizations and flexible reporting functions.

Job Description

You will be responsible for ensuring your clients are set up for success on our systems by constructing accurate search queries using appropriate keywords and Boolean operators in accordance with the clients’ requirements. You will lead the set-up of trial projects for prospective clients, liaising closely with commercial teams and key client POC’s to determine the parameters and scope of the projects.

You will report directly to the Project Manager and work with the Client Services team to support the onboarding of new clients and the day-to-day management and optimization of client profiles.

As we are dealing with clients in the APAC region, you are expected to have a strong command in the written language of English and Chinese. Shortlisted candidates will be required to undergo a language translation test.

Roles & Responsibilities

Setting up news gathering projects for the clients on CARMA’s portal in accordance with the requirements provided

Conduct research on the topics provided by the client to obtain related keywords

Assist the Project Manager in constructing search queries using Boolean operators for project setups

Work closely with the Project Manager and the Client Services team to support the day-to-day management and optimization of clients’ media monitoring profiles

Review and optimize existing clients’ profiles to ensure the media intelligence gathered are relevant

Manage and resolve tickets filed by colleagues in the APAC region

Other duties as assigned by the Project Manager

Requirements

Ability to switch between high-focus tasks while simultaneously paying attention to details

Strong problem-solving mindset

Strong command in the written language of English and Chinese

*Strong written command in more Asian Key Languages (Malay, Indonesian, Vietnamese, Korean, Japanese etc.) is a plus

Knowledge of Boolean operators is a plus