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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Operations Manager

Salary undisclosed

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Linkedn
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Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative enables us to offer integrated customer service while diversifying its business. Through the multichannel integration platform, we synergize various talents, best practice business processes, and cutting-edge technologies with the shared goal of delivering comprehensive and unified solutions for our clients

For more information and to keep up with the latest news, check out company website and follow our LinkedIn page.

KEY RESPONSIBILITIES

  • Lead and manage team leaders to establish and refine contact center operational strategies through needs assessments and regular business reviews. Leverage contact center metrics and technology to optimize workforce effectiveness and meet defined user requirements, with a focus on efficiency and productivity.
  • Collaborate closely with Workforce Management (WFM) to align staffing levels with business goals. Support the definition of “quality” standards and foster a learning-focused environment grounded in collaboration, feedback, and data-driven insights. Cultivate a customer-centric, solutions-oriented atmosphere designed to exceed expectations.
  • Motivate and engage teams by creating a culture that includes regular performance reviews, coaching, and structured feedback. Work with team leaders to organize events and manage rewards and recognition programs.
  • Compile and analyze contact center performance reports, identifying trends to continually improve operational strategies. Seek innovative approaches to drive better customer outcomes, operational efficiency, and workforce productivity. Foster a culture of continuous improvement, openness to learning, and risk-taking where needed. Ensure a safe and positive workplace while monitoring compliance with company and client standards.
  • Perform any additional tasks necessary to maintain the highest quality of service.

REQUIREMENTS

  • Bachelor’s degree in Business, Operations Management, or a related field.
  • Minimum of 10 years of experience managing operations in a contact center environment.
  • Certified Operations Performance Centre (COPC) certification is required.
  • Proven leadership skills with a history of motivating and developing high-performing teams.
  • Strong problem-solving abilities and a proactive approach to tackling challenges.
  • Excellent communication and interpersonal skills.

WHY JOIN US

  • Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
  • Rest easy with our group term life coverage, providing you with security and assurance.
  • Stay energized with meal credit that keep you fueled throughout the day.
  • An in-house futsal court, badminton court, plus a gym for post-work workouts.
  • A variety of fun-filled events and gatherings to unwind.
  • Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
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