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  1. Go to Settings.
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Jobs or company...

Senior IT Operation Manager( SAP Basis) _ Malaysia

Salary undisclosed

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Company Description

S-squad Global is an IT service company based in Malaysia, with a presence across Asia-Pacific, EMEA, and Americas, offering Managed IT solutions and Infrastructure services since 2012. The company is committed to delivering innovative and flexible IT solutions that can adapt to real-world business needs. Ssquad Global has a customer-focused culture and a strong experienced global executive team.

Role Description

Senior IT Operations Engineer (SAP)

As a Senior IT Operations Engineer (SAP & Non-SAP), you will:

· IT Operations: Manage and maintain both SAP and non-SAP systems to ensure high availability, performance, and reliability. This includes performing daily IT operations tasks involving Event Management, Incident Management, Request Management, Release Management, Change Management, and most importantly, Major Incident Management and IT Crisis Management.

· Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various departments in delivering IT operations tasks.

· Technical Expertise: Troubleshoot and resolve complex technical issues, ensuring minimal disruption to business operations. Serve as subject matter experts within the team.

· Continuous Improvement: Identify opportunities for process improvements and implement best practices in IT operations.

· Project Involvement: Lead and participate in IT projects, ensuring timely delivery and adherence to quality standards.

· Leadership: Mentor and guide junior team members, fostering a collaborative and supportive work environment. Demonstrate strong leadership by supporting the Team Leader in improving team dynamics, driving performance, and promoting the professional development of team members.

· Vendor Management: Manage and guide external managed services team

and IT product vendors to deliver according to expectations.

REQUIRMENTS

· Bachelor’s or Master’s degree in IT, computer science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0

· At least 10 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and 5 years or more of experience in a senior role.

· High proficiency in SAP systems and related IT infrastructure. Practical experience in SAP performance is an added advantage. Familiarity with non-SAP products is a plus. Excellent analytical and problem-solving abilities.

· Strong verbal and written communication skills, with the ability to effectively manage stakeholders.

· Demonstrate strong leadership skills in daily operations tasks and effectively drive troubleshooting sessions with other teams.

· Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.

Work from Office

Work location : Malaysia

Only local Malaysian , Local PR & PLOC can Apply for this Position

Share Resume : [email protected]

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