Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

CX Process Analyst

Salary undisclosed

Apply on

Linkedn
Original
Simplified
Position: CX Process Analyst

Type of Contract: Full-time

Location: Brazil, Mexico or Argentina

Work Model: Remote

Level: Pleno

Function Purpose:

We are seeking a highly skilled and proactive CX Process Analyst to design and optimize customer service processes that enhance operational performance and elevate the customer experience. This role requires a balance of strategic thinking and hands-on execution, focusing on improving efficiency through data-driven decisions, automation, and cross-departmental collaboration. The ideal candidate will have a strong analytical mindset, experience in fast-paced environments, and a passion for delivering exceptional customer outcomes. This position plays a critical role in ensuring smooth and scalable operations while maintaining a customer-first approach.

Main Responsibilities:

  • Map and optimize customer service workflows to ensure operational efficiency and excellence
  • Develop and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvements in the customer experience
  • Collaborate with teams across Tech, Operations, and Product to ensure CX processes are aligned and integrated
  • Implement and oversee automation and innovation initiatives to enhance efficiency and scalability
  • Define service-level agreements (SLAs) and ensure consistent execution of customer service policies
  • Stay up to date with industry trends and best practices to keep our CX operation competitive and innovative

Main Requirements:

  • Proficiency in English, Portuguese and Spanish are a plus
  • Proven experience in mapping and optimizing CX or customer service processes
  • Advanced analytical skills and knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, Design Thinking)
  • Proficiency in working with data (Excel/Google Sheets, BI tools) and turning insights into strategic actions
  • Experience in fast-paced environments such as startups or scalable operations
  • Strong communication skills and ability to work effectively across multiple departments

Powered by JazzHR

vMfVeMT104
Similar Jobs

1d ago

Quote Analyst
Sanmina SCI Penang
S
Prai, Malaysia

Full Time, onsite, onsite

RM 5,500 / Per Mon

1d ago

Process Technician
Sanmina SCI Penang
S
Prai, Malaysia

Full Time, onsite, onsite

RM 2,000 / month