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Customer Service

  • Full Time, onsite
  • Signchina International Travel Admin Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 5,000 / Per Mon


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  • To communicate with customers by email, live-chats or telephone.
  • To escalate unresolved queries to designated departments for further investigation.
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
  • To update daily listing for day-to-day operation according to the given requirement.
  • Prefer with at least a high school diploma.
  • Able to speak in Mandarin.
  • Strong communication and coordination skills, adaptable to different work environments and capable of handling work pressure.
  • Passion for sales and customer service, skilled in client communication, with a strong sense of service and resilience.
  • Friendly, approachable, with excellent communication skills and a positive attitude.
  • Strong learning ability and a willingness to improve and grow.
  • Outgoing personality, excellent at communication, quick thinker, proactive work attitude, strong verbal communication, and problem-solving skills in sales.
  • Opportunity to work with clients from China
  • Career growth and self-improvement opportunities
  • Friendly and motivated team environment