Customer Service
RM 3,000 - RM 5,000 / Per Mon
Original
Simplified
- To communicate with customers by email, live-chats or telephone.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
- To update daily listing for day-to-day operation according to the given requirement.
- Prefer with at least a high school diploma.
- Able to speak in Mandarin.
- Strong communication and coordination skills, adaptable to different work environments and capable of handling work pressure.
- Passion for sales and customer service, skilled in client communication, with a strong sense of service and resilience.
- Friendly, approachable, with excellent communication skills and a positive attitude.
- Strong learning ability and a willingness to improve and grow.
- Outgoing personality, excellent at communication, quick thinker, proactive work attitude, strong verbal communication, and problem-solving skills in sales.
- Opportunity to work with clients from China
- Career growth and self-improvement opportunities
- Friendly and motivated team environment
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