Retail Brand Manager

Full Time, onsite
LUSH FRESH HANDMADE COSMETICS MALAYSIA
Kuala Lumpur, Malaysia

Salary undisclosed

Apply on

Linkedn

Original

Simplified

We're looking for a new Retail Brand Manager to join the LUSH MALAYSIA team. Actively support Managers with fresh and innovative advice, feedback, and genuine care.

We strive to make the most of every interaction with Managers; listening to their needs, and ensuring we positively impact them and their business.

We identify areas of opportunity for the Malaysia retail business that are out of the control of our Managers, and work with other departments to ensure shops have what they need to succeed.

As a Retail Brand Manager, you should be fun, honest, fair, validating, relevant, open-minded, a great listener, organised, proactive, reactive, honest, human, accountable, reliable and adaptable.

To have the skills to analyse business, identify needs, and create strategies.
To be highly experienced in all aspects of people management and coaching.
To be profit-focused and passionate about customer experience.
To possess exceptional communication skills to negotiate, speak up, question.
To have bags of emotional intelligence to build relationships within the business.
To be curious and open to constant learning opportunities.
To be able to pass on knowledge, and treat Managers as equals
To have confidence in your ability to productively manage your own time.
To be adaptive and flexible to the needs of the business.
To have a great retail gut instinct that you’re passionate about honing.
To have the ability to give effective feedback with honesty and conviction.
To be comfortable spending time away from home and travelling regularly.
To have a strong moral compass and the ability to make fair and firm judgements.
To be willing to get stuck in with events; both contributing and facilitating.
Leading by example on the shop floor, ensuring you are exhibiting the behaviours we expect from staff.
Observing the expected soft skills to be demonstrated on the back of the training and follow-ups.
Completing review form paperwork and following up on actions set at a review in a timely manner.
Communicating and coordinating new manager training plans with training shop managers.
Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.
Monitoring the performance of the training shops.
Visiting/supporting 1- and 2-star shops to offer support within two weeks of receiving the Candy Report.
Set the standard and demonstrate 5 Star Customer experience on their shop floor during the visit.
Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
Keep up to date record of manager’s holiday.
Support managers with shop cover.
Collaboration and communication with Retail Operations and People Support.
Regular contact with all managers, visiting at least once a quarter to review and assess goals and development needs.
Review managers performance yearly, based on shop visits, overall performance, participation and set SMART goals.
Reviewing and providing feedback for the monthly managerial reports.
Train the managers to assess their own business needs, and create individual business plans.
Develop managers to understand their management accounts and how to make a positive impact on the bottom line.
Ensuring managers are compliant with company reporting requirements and deadlines.
Facilitating tailor made training and development to managers based on their needs.
Act as a communication channel between managers and the support team.
Understanding what resources, we have in the company and ensuring these are used to help managers build their businesses.
Maintaining strong, professional working relationships with all members of the support team and the greater Lush business.
Probationary check ins with new managers.
Attending staff meetings with new managers.
Identify opportunities and address any issues for the company.
Organising and hosting motivational and inspiring management meetings with measurable objectives.
Being the voice of the retail business in brand and support team meetings.
Ownership of your own development, and actively seeking feedback and advice from your colleagues.
Holding managers accountable, and initiating performance management plans when necessary.
Support training sessions on operational procedures and share any new procedures or guidelines to retail staff.