Assistant Manager Training

Main Requirements:

• Exposure with F&B and/or retail related business
• 3-5 years of experience as Trainer for a Restaurant or retail company/group
• Ability to write and create training materials.
• Effective communicator one-on-one or in front of large groups.
• Possess own transportation and willing to travel.

Job Responsibilities:

1. Training & Development Program

• To be a key contact person for one of our brand Training
• Conduct training workshops as part of trainer development function
• Works closely with the PCD team to validate all facets of Management/ Soft skills are being taught
• To ensure the Brand Development Framework is being 100% carried out, tracked and reviewed.
• Support manager's development needs through coaching and mentoring
• Plan out implementation of existing operational development and training in all restaurants

2. Learning Need Analysis

• To plan, implement and carried out the Learning Needs Analysis for the brand

3. Develop new training material/ program

• New programs are implemented in existing restaurants
• Ensures efficient rollout of new training programs in all restaurants
• Provide significant input on new training program development and existing program revisions
• Developing training material for hourly and management functions
• Develop and implement rollout materials for new initiatives, including menu rollouts, human resources procedure changes, and opening units
• Develop and plan out Operational and Management training program based on Development Framework

4. New Restaurant Opening/ Re-opening

• Plan out the new restaurant openings training plan as appropriate
• Supports opening management teams in their preparation for the opening
• Conducts evaluations of opening trainer staff
• Writes schedules for all opening trainers during new restaurant opening

5. Process & Procedures

• Will ensure that operational development standards are maintained
• Will also assist in operational standards for each service level within the brand
• Communicating and supporting company training policies and procedures
• Direct stand-up teaching (one-on-one or group "classroom" sessions) of menu and ingredient information, computer procedures, and all service standards and procedures, teach and uphold company policies, procedures and practices

6. New Hire

• Oversee and manage new manager training program
• Conveys proper leadership skills to new hires by establishing the standard for performance expectations

7. Audit

• To conduct Global Restaurant Operations Standard (GROS) Review and Restaurant System Compliance (RSC) audit for The Manhattan Fish Market and NY Steak Shack brand
• To conduct Restaurant Operations Standard (ROS) audit for Tony Roma’s
• Conduct monthly system training audits to identify areas for improvement

8. Operations Support & Reporting

• Conducts or facilitates conference calls
• Plans and chair the brand monthly training meetings and roundtable discussions
• Consult with subject matter experts on projects as required
• Maintain training records of training activities, progress update and attendance.
• Prepare reports and provide insight or recommendation

Other Job Requirements:

• Candidate must possess at least a Bachelor's Degree in HR Management or any other field of study
• Must be fluent in both English and Malay.
• The ability to multi-task and able to work under pressure with ease.
• Outgoing and personable.
• Exceptional organizational & time management skills.
• Has the ability to problem solve and handle high stress situations.
• Accountability - Ability to accept responsibility and account for his/her actions. Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely. Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.