Business Support Analyst

We are seeking a highly analytical and results-oriented Analyst to join our team. The ideal candidate will possess strong business acumen and data analysis skills. You will be responsible for analyzing data, preparing reports, and providing insights to support strategic decision-making.

Key Responsibilities

Sales Order Processing:

• Ensure all order documents and agreements are completed by the sales division.
• Work closely with respective divisions for the approval of all orders for processing.
• Generate sales order, purchase order, and invoice upon process completion.
• Coordinate with internal/external customers to ensure timing processing/delivery.
• Maintain sales report for day-to-day orders transactions.
• Ensure all order documents attached in Sales Order and save in company SharePoint.

Supplier Management

• Coordinate supplier assessments with input from sales, project, and procurement teams.
• Ensuring Supplier Assessment are conducted and updated periodically as per HSS ISO requirement.

Data Analysis and Reporting:

• Collect, review and analyze business and sales operation information for evaluating and solving business challenges.
• Define a problem, collect and analyze data, evaluate company processes and procedures, and ultimately recommend and deploy strategies designed to solve the issue.
• Collect, review, clean, and analyze large datasets to extract meaningful insights.
• Develop and maintain key performance indicators (KPIs) to track business performance.
• Prepare regular reports and presentations for management, highlighting key findings and recommendations.

Business Insights:

• Identify trends, opportunities, and risks within the business.
• Provide data-driven insights to support strategic planning and decision-making.
• Collaborate with cross-functional teams to understand business needs and provide tailored solutions.
• Participate in the Quality Assurance (QA) process by developing clear, specific, and testable scripts and acceptance criteria.
• Collaborate with Procurement team and uses PDCA to ensure deliverables of required data & reports and assist to established policies, procedures or SOP.
• Perform internal/external audits, periodic organization performance reviews, perform gap assessments and respond to data inquiries.

Process Improvement:

• Identify opportunities to streamline processes and improve efficiency, business process re-engineering.
• Collaborate, integrate and be Communication Bridge between Divisions for enhancement and improvement for sales order processing system, procurement system and/or other related JDE/ SAP system.
• Develop processes to standardize and maximize our Process efficiency and control of our internal operations.
• Implement new tools and technologies to enhance data analysis and reporting capabilities.
• Conduct user training to internal end-user for updated existing systems or new implemented systems and established user manual, guidelines, procedures for end users.
• Collaborate with applications developers to make necessary changes on system architecture for customize reporting as when required.

Ad-hoc Analysis:

• Conduct ad-hoc analysis to support specific business initiatives and projects.

Qualifications and Skills

• Bachelor's degree in Finance, Accounting, Economics, or a related field.
• Strong analytical and problem-solving skills.
• Minimum 5 years in data analysis, sales support, order management, administration, or procurement.
• Good command in English and Mandarin (email writing and speaking).
• Advanced proficiency in Excel and data analysis tools (e.g., SQL, Python, Power BI).
• Excellent data modeling and forecasting skills.
• Strong attention to detail and accuracy.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Ability to multi-tasking and work under pressure.
• Positive attitude and service minded.