Information Technology Support Specialist
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Hi ,
Hope you are doing well!!
Greetings from Net2source Company.
Please find the Job Description :
- Position : Information Technology Support Specialist
- Education- Degree holder/ Diploma in IT Industry
- Experience- Minimum 1 year of Service desk and Data Center
- Language : English (Only Local Malaysian)
- Working Location : Penang
This job has two components.
Data Center responsibilities - Provides on-site data center support and monitoring in the location utilizing established processes and procedures. Monitoring the network, applications, internal web sites and peripheral equipment. At times this requires researching error conditions and alerting Service owners of outages. Generally providing Level 1 Support while maintaining necessary operating records. This is an entry level position however we expect successful candidates will be competent in most phases of computer operations. Operates under close to moderate supervision.
Service Desk responsibilities – Staff for a 24x7x365 Service Desk. Service Desk Analysts need to be good problem solvers who are genuinely interested in helping people. Because much of our work is done over the telephone, chat and via email, excellent verbal and written communication skills are a must. Patience, tact and the ability to handle pressure are important along with the ability to work independently as well as part of a team.