Centre Manager, Premier Wealth Centre

Responsibilities:

• To lead, coach and manage team to achieve PWC business objectives in accordance to management directions.
• To plan, manage and oversee the overall day-to-day management of the PWC towards increasing operational efficiency and profit maximization.
• Increase PWC’s Asset Under Management (AUM) and Total Financial Assets (TFA).
• To manage and guide the team to outpace the competitors and achieve business targets set for the Centre.
• Cross-sell financial product & services to existing customers; acquire new customer (internal & external customers)
• To guide & supervise sales activities & performance of Relationship Managers.
• To train, guide & motivate all employees towards enriching customer experience via excellent services, and differentiated services so as to remain competitive and be a dominant player in the localities we serve.
• To attend to customer complaints & inquiries escalated by subordinates.
• Responsible for branch performance on audit and compliance in line with the Bank’s internal policy, standard and procedures and other regulatory requirements.
• To ensure that the Centre staff have the correct aptitude and attitude in wanting to provide the best level of services to the customers that exceed customers’ expectations.

Job Descriptions:

• Able to think creatively, results oriented and displays consistent performance.
• Good management skills and able to interact with people at all levels.
• Possess high standards and work quality, self-motivated and able to cope with fast-paced environment.
• Highly proactive in keeping abreast with the latest trends in the banking and financial industry.
• Possess credit knowledge and able to handle credit applications as well as the management of the Centre’s back room operations.
• Possess strong interpersonal and communication skills.
• Strong leadership, relationship management skills and customer orientation.