Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Provide day to day functional services covering Anaplan Platforms for AIA Business Units.


Unleash your potential and join us now!

• Subject Matter Expert in supporting business user specifically in Anaplan tool and related interfaces in AIA.
• Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
• Gather customer requirements, troubleshoot, support system bugs and fixes by analyzing the symptoms and underlying problems.
• Perform BAU Activities – Incident and Service Request:
  • Perform diagnosis / investigation / troubleshooting/ enquiries.
  • Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
  • Resolve and close ticket within Service Level Agreement (SLA) and ideal Turn Around Time (TAT)
• Perform BAU Activities – Change Request
  • Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
  • Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
  • Prepare test scenarios & acceptance criteria.
  • Inform on readiness for Production deployment.
  • Prepare & submit Change Deployment Template.
  • Close ticket upon successful Production deployment.
• Perform BAU activities as per defined in accordance to GASC USC-Finance policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally simple to complex scenarios.
• Ensure solutions are consistent with regional design architecture.
• Positive collaboration with all stakeholders on BAU related matters.
• Support end users in system usage and assist in raising overall application proficiency of the end user base and act as support ambassador.
• Provide training to end users (where necessary).
• May require short term travel, active standby, and shift arrangements.
• Supporting Team Manager on work assignments as per required.

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.