Manager, Digital Solutions - GEGM

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Manager, Digital Solutions.

Job Summary:

We are seeking a talented and innovative Digital Solutions Manager to join GEGM Operations and Technology Department. The Digital Solution Manager will play a pivotal role in driving digital transformation initiatives, leveraging technology to enhance customer experience, streamline operations, and improve business efficiency.

Job Description:

• Digital Strategy: Develop and execute a comprehensive digital strategy aligned with the company's business objectives, incorporating emerging technologies and industry best practices. Identify opportunities for digital transformation and assess the feasibility of integrating emerging technologies.
• Solution Design: Collaborate with cross-functional teams to design and oversee the implementation of digital solutions that enhance customer engagement, streamline internal processes, and drive operational efficiency.
• Technology Evaluation: Stay up to date with the latest advancement in technology, particularly those relevant to the insurance industry. Evaluate the suitability of new tools, platforms, and technologies for adoption within the organization.
• Project Management: Lead digital transformation projects, from inception to delivery, ensuring on-time and on-budget execution.
• Data Analytics: Utilize data analytics and insights to make informed decisions, optimize processes, and identify areas for improvement in digital solutions.
• Vendor Management: Manage relationships with technology vendors and third-party partners, ensuring the delivery of quality solutions and services.
• Cybersecurity and Compliance: Implement robust cybersecurity measures to protect digital assets and customer data. Ensure digital solutions adhere to industry regulations and internal compliance standards.
• Team Leadership: Build and lead a high-performing team of digital experts, fostering a culture of innovation and continuous improvement.
• Reporting and Communication: Regularly report progress, key performance indicators, and digital strategy update to senior management and stakeholders. Communicate the value and impact of digital solutions to different audiences.
• Risk Management: Identify and mitigate risks associated with digital initiatives, proactively addressing potential challenges to project success.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

The Person:

• Degree Holder in Computer Science, Information Technology, or a related field.
• Minimum 3 - 5 years proven experience in digital transformation, digital strategy development, and project management, preferable in financial services industry.
• Strong knowledge of emerging technologies, including General Insurance related system and its operational processes in an asset.
• Strong facilitation, coordination, interpersonal, negotiation & communication skills.
• Sharp conflict management and problem-solving skills.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Certification in relevant technologies or project management (e.g., PMP, Scrum) is an advantage.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.