Assistant Manager, People and Culture

Qra is a start-up neighborhood grocer that is passionate about delivering personalized, high-quality experiences to our customers through our thoughtfully curated product offerings. As a vibrant and rapidly growing grocer, we believe that the heart of our success lies in our people.

As an Assistant Manager, People and Culture at Qra, you will play a vital role in supporting the Senior Manager, People and Culture in executing the full spectrum of human resource management activities. You will ensure seamless execution of HR operations and committed to enhancing the employee experience.

We are looking for a candidate with strong expertise in payroll management, employee engagement and relations. Strong communication skills, problem-solving abilities and a passion for building a positive workplace culture are essential. If you are a people-focused leader with a talent for streamlining HR processes and driving organizational growth through strategic HR initiatives, this role is crafted for you!

Main Duties & Responsibilities

1. Payroll Management:

• Review and verify payroll calculations, ensuring accuracy in salary payments and deductions
• Identify and resolve any payroll discrepancies or errors.
• Ensure that payroll processes are compliant with company policies, legal regulations, and tax laws

1. Foreign Worker and Hostel Management:

• Work closely with P&C team and hiring manager for the worker and hostel arrangement.
• Educate the FWs for the hostel rules & regulation, ensure the hygiene standards are met
• Regular visit to address employee grievances or issues related to accommodation and ensure hostel facilities are maintained properly.

1. Employee Engagement & Retention:

• Assist in organizing employee engagement activities, promoting a positive workplace culture.
• Conduct exit interviews, analyze data and propose retention strategies.

1. Employee Relations:

• Act as a point of contact for employee inquiries and concerns.
• Support the Senior Manager in managing employee relations, mediating conflicts, and addressing grievances.

1. Recruitment & Onboarding:

• Provide support for manpower planning, recruitment and selection process.
• Lead and provide guidance to the team, think out of the box to attract talents.
• Oversee onboarding processes, ensuring new hires are integrated into the company smoothly.

1. Performance Management:

• Assist in the implementation of performance management systems, helping managers and employees set goals and evaluate performance.
• Provide guidance on performance improvement plans (PIPs) when necessary.

1. Learning & Development:

• Identify training needs. Source and coordinate learning and development programs.
• Track employee training and development progress.

1. HR Policy & Compliance:

• Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations in compliance with all applicable employment act, statutes and regulations.
• Stay updated on employment law changes and ensure company compliance with labor laws.

1. Compensation & Benefits:

• Conduct market and trend analysis to ensure effectiveness and competitiveness of existing C&B programs.
• Assist in reviewing and enhancing C&B policy & procedures to ensure continuous improvement and relevance

Qualifications & Work Experience

1. Bachelor’s degree in human resource management, Business or relevant field.
2. Minimum 5 years of working experience in HR with a focus on payroll, employee engagement and relations.
3. Familiarity with HR system (Rymnet) will be an advantage.
4. Experience in a fast-paced and dynamic environment.

Skills

1. Strong interpersonal and communication skills.
2. Detail oriented and excellent follow-up skills
3. Self-driven, proactive and resourceful, committed to ongoing learning and a hands-on approach.
4. Able to multi-task, work in fast-paced environment and has team leadership potential.