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IT Support Intern

RM 500 - RM 500 / month

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Job Summary: We are seeking a motivated and detail-oriented IT Support Intern to join our dynamic team. This role is ideal for someone who is passionate about technology and eager to gain hands-on experience in providing technical support. You will assist with troubleshooting, maintaining IT systems, and ensuring that our technology runs smoothly for all users.

Key Responsibilities:

  • Technical Support: Provide first-level support for hardware and software issues via phone, email, or in-person. Assist users in resolving technical problems and ensuring minimal disruption to their work.
  • Troubleshooting: Diagnose and troubleshoot technical issues related to desktops, laptops, printers, and other IT equipment. Escalate complex issues to senior team members as needed.
  • System Maintenance: Assist in the setup, configuration, and maintenance of IT equipment and software, ensuring all systems are up to date and functioning efficiently.
  • Documentation: Maintain detailed records of support requests and resolutions in our ticketing system. Help create and update user manuals and technical documentation.
  • User Training: Support the training of staff and interns on basic IT procedures and the use of software applications, promoting best practices for technology use.
  • Inventory Management: Assist with managing IT inventory, including tracking equipment, software licenses, and supplies.

What We Offer:

  • Hands-On Experience: Gain valuable practical experience in IT support within a professional environment.
  • Mentorship: Work alongside experienced IT professionals who will guide you and help you grow your skills.
  • Networking Opportunities: Build connections within the IT industry and explore potential career paths.
  • Flexible Hours: Accommodating schedule to support your academic commitments.

How to Apply: If you are eager to kickstart your career in IT support and make a positive impact on our team, please submit your resume and a cover letter detailing your interest in the position.

Join us and take the first step towards a rewarding career in technology!