Client Service Representative

Job Responsibility

Customer Support

• Addressing inquiries and concerns from customers via various communication
  
  

channels such as phone, email, chat.

• Providing product information, troubleshooting assistance, and guidance on
  
  

services.

• Resolving customer complaints or issues effectively and efficiently to ensure
  
  

customer satisfaction.

• Handling returns, exchanges, or refunds as per company policies.
• Building rapport with customers to foster long-term relationships and loyalty to the
  
  

brand.

Product Knowledge

• Developing a deep understanding of the company's products or services, including
  
  

features, benefits, and pricing.

• Staying updated on product changes, promotions, and new releases.
• Being able to articulate product details clearly and persuasively to customers.
  
  

Communication Skills

• Communicating effectively and professionally with customers, colleagues, and other
  
  

stakeholders.

• Active listening to understand customer needs and concerns.
• Tailoring communication style to different customers and situations.
• Handling objections or difficult situations with empathy and patience.
  
  

Team Collaboration

• Collaborating with other departments such as sales, marketing, and product
  
  

development to ensure a seamless customer experience.

• Providing feedback to relevant teams based on customer insights and trends.
• Participating in training sessions or workshops to enhance skills and knowledge.
  
  

Performance Metrics

• Meeting or exceeding sales targets, conversion rates, and customer satisfaction
  
  

metrics.

Job Requirements

Requirement to succeed

• Diploma or degree in any discipline
• Language required: Mandarin
• Energetic and self-motivated
• Team player
• Good communication skills, outspoken
• Ability to organize daily workload by priorities.
• Must be able to handle fast-paced working environment.
• Internet savvy and basic knowledge in Microsoft Office
  
  

Job Benefits

• KPI allowance
• Attendance allowance
• Appointment bonus