Apply on
Dear connections,
WE ARE HIRING!!!
Position: Service Desk Analyst
Eligibility: Open to local Malaysian candidates only
Location: Kuala Lumpur, Malaysia
Company: Aurous Consultancy Sdn Bhd
Timeline: Immediate Joiner
Key Responsibilities:
* Manage calls, chats, and emails for Level 1 support, ensuring SLAs are met.
* Create and manage service tickets, including escalation and resolution.
* Conduct daily follow-ups and document interactions accurately.
* Identify trends in issues and communicate insights to supervisors.
* Proactively manage the Service Now queue and ensure quality standards.
Qualifications:
* Experience in IT support or customer service.
* Strong communication skills and attention to detail.
* Familiarity with ticketing systems (Service Now preferred).
* Open to local Malaysian candidates only.
What We Offer:
* Competitive salary and benefits.
* Opportunities for career growth in a supportive environment.
How to Apply:
Please submit your application to [email protected] or via WhatsApp: https://wa.me/60143399055
#JobOpening #Hiring #ServiceDeskAnalyst #ITSupport #CareerOpportunity #KualaLumpur #JoinUs #AurousConsultancy #ImmediateJoiner