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Service Desk Analyst

Salary undisclosed

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Dear connections,

WE ARE HIRING!!!

Position: Service Desk Analyst

Eligibility: Open to local Malaysian candidates only

Location: Kuala Lumpur, Malaysia

Company: Aurous Consultancy Sdn Bhd

Timeline: Immediate Joiner

Key Responsibilities:

* Manage calls, chats, and emails for Level 1 support, ensuring SLAs are met.

* Create and manage service tickets, including escalation and resolution.

* Conduct daily follow-ups and document interactions accurately.

* Identify trends in issues and communicate insights to supervisors.

* Proactively manage the Service Now queue and ensure quality standards.

Qualifications:

* Experience in IT support or customer service.

* Strong communication skills and attention to detail.

* Familiarity with ticketing systems (Service Now preferred).

* Open to local Malaysian candidates only.

What We Offer:

* Competitive salary and benefits.

* Opportunities for career growth in a supportive environment.

How to Apply:

Please submit your application to [email protected] or via WhatsApp: https://wa.me/60143399055

#JobOpening #Hiring #ServiceDeskAnalyst #ITSupport #CareerOpportunity #KualaLumpur #JoinUs #AurousConsultancy #ImmediateJoiner