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Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist in troubleshooting and resolving customer issues.
- Assist customers with placing orders accurately and efficiently.
- Document all customer interactions, issues, and resolutions comprehensively.
- Gather feedback from customers and relay it to the appropriate departments.
- Collaborate with team members to achieve service goals and objectives.
- Perform administrative tasks as needed to support the customer service team.
Requirements:
- Currently pursuing a degree in Business, Communications, or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Empathy, patience, and a customer-focused mindset.
- Fresh graduates are welcome to apply.
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