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Senior Executive, Process Improvement

RM 4,000 - RM 4,600 / month

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You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.

Your Day-to-Day

  • Analyze Aftersales and CCL overall processes to identify areas of improvement.
  • Ability to assist the teams in designing, improving and monitoring of SOP.
  • Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.
  • Perform operation data analysis and provide improvement initiatives.
  • Operation audit management - audit/corrective action template, execution, recommendation.
  • New process improvement execution - evaluate the changes impact and report on progress and outcome.
  • Other duties may be assigned