Executive, Customer Service

RM 2,500 - RM 2,800 / Per Mon

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Contacting potential or existing customers to inform them about Company service using scripts
Assist customer with their appointments by reminding them
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Direct prospects to the relevant department
Enter and update customer information in the database
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Able to multitask and work over time when required

Excellent communication skills.
Creative thinking skills.
The patience and ability to engage customers in conversation.
Good sales ability.
Working knowledge of relevant computer software.
Excellent interpersonal and problem-solving skills.
The ability to handle rejection and stress in soliciting customers.
Candidate must possesses s at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
Required skill(s): Telesales and Customer service
Required language(s): Bahasa Malaysia, English
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Sales - Telesales/Telemarketing or Customer service
Candidate who have experience related to Customer service encourage to apply
Candidate must willing to work at Ara damansara or Petaling Jaya
Candidate must be fluent in English