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Client Success Specialist (Entry Level)

Salary undisclosed

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Responsibilities

  • Develop technical knowledge of our software.
  • Solve technical challenges and issues of our customers via our ticketing system independently or through collaborations with our solutions consultant.
  • Partner with our customers to effectively resolve issues/troubleshoot through chat, email, and video calls.
  • Answer how-to questions and help customers navigate our software after go-live.
  • Conduct training sessions.
  • Advise clients on issues, system configuration, and new feature adoption.

Qualifications

  • You have strong communication skills and can present complex issues in a structured way.
  • You have an affinity for technology.
  • You find creative problem-solving fulfilling & challenging.
  • You are self-motivated & eager to learn.
  • Customer support experience in technical product support for software is a bonus.
  • Experience in the HR or tech industry is a bonus.
  • Chinese speaking is a bonus.
  • Fresh graduates are welcome to apply!

Your Learnings

  • The opportunity to dive into the HR world of various enterprise companies.
  • Customer communication.
  • Use of state-of-the-art software to facilitate our internal and external processes (like Teams, Freshdesk, HubSpot).
  • Independent, solution-oriented work in a dynamic and intercultural environment.
  • Opportunity to have a lasting impact on the growth and development of Customer Success and TalearnX.
  • Expansion of your personal and professional network with key players in the HR market.