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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
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  4. Click Websites.
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  7. On the left, click Pop-up Windows.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Coordinator, Order Management

Salary undisclosed

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Job Description
  • Prepare and send daily work order status report to Field Contractors.
  • Review daily system generated assignment report and take corrective actions to ensure work order is allocated to the appropriate field team.
  • Manually send the assignment excel report to Vendors and Hub Tropper Leads if portal (BOB or Partner portal) is down.
  • Manually generate activities from system if excel report is not received.
  • Receive daily report and make system changes to align NGNBN parameters between StarHub and Nucleus Connect
  • Perform daily backup of assignment details for Business Continuity Purpose.
  • Review daily requests from frontliners for force-in appointments and provide approval where applicable.
  • Extract SAP details from internal system and prepare summary and details to Field Contractors and Logistics.
  • Check and verify on the return of SAP delivery orders from Field Team.
  • Process BOB Failed Activity Report and ensure closure for all cases with accuracy and within agreed SLA.
  • Track and close e-Manual/hardcopy Work Orders that are submitted by Field Technicians with accuracy and within agreed SLA.
  • Track and liaise on all manual Work Order closing cases that are escalated to respective “upstream” team to get closure with the work order.
  • Process and follow-up to resolve Inventory issues related to work order closing.
  • Investigate and follow-up with responsibly party to resolve “no ready tick” cases.
  • Always adhere to system and process compliance to prevent errors which will lead to poor customer experience.
  • Perform other duties as and when assigned by Supervisor.
  • Perform housekeeping within own work area.
  • Observe office discipline, rules, and regulations.
  • Provide continuous feedback/suggestions to Supervisor/Management to improving work


Qualifications
  • GCE ‘N’/ ‘O’/’A’ levels, ITE or Diploma holders with a min of 1 year working experience
  • Familiar with MS Office
  • Meticulous and able to work independently
  • Able to work in a fast-paced environment
  • Strong Interpersonal and communication skills.
  • Good in English writing and comprehension skills.
  • Able to comply with established guidelines, procedures, and performance standards
  • Able to work rotating shifts, on weekends, public holidays, and overtime, with rostered off days
  • Previous experience in a call centre environment would be an advantage.
  • Customer focused with a good problem-solving mind and an eye for details
About StarHub
Size More than 250
Industry Integrated Telecommunication Services
Location Singapore
Founded 7 May 1998
View Company
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