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In this Role, Your Responsibilities Will Be:
At Emerson Test & Measurement, we believe in the power and potential of connecting the three to create a path to success.
The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? Here, we build on the big ideas of big dreamers to make their visions a reality.
The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.
We’ve long been globally recognized as a top employer. Our compensation and benefits are competitive, as are our modern work spaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
In this Role, Your Responsibilities Will Be:
- Respond to incoming support requests and inquiries from clients regarding IT business applications.
- Diagnose and troubleshoot technical issues, escalating to appropriate teams when necessary.
- Provide timely and accurate solutions to client problems, ensuring high levels of customer satisfaction.
- Initiate and manage escalations for higher-level technicians.
- Document all support interactions and resolutions in our ticketing system.
- Collaborate with other team members to continuously improve support processes and procedures.
- Familiar with Oracle E-Business Suite (EBS)
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Effectively collaborate with team members
- Basic understanding of business functions (finance, sales, marketing, IT, operations)
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in related field. Fresh graduates with relevant Computer Science/IT background can apply.
At Emerson Test & Measurement, we believe in the power and potential of connecting the three to create a path to success.
The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? Here, we build on the big ideas of big dreamers to make their visions a reality.
The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.
We’ve long been globally recognized as a top employer. Our compensation and benefits are competitive, as are our modern work spaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
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