Customer Service Representative

Business Unit: MAES

Division: SAS Commercial

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

The incumbent will cover customer service and order processing scope for Malaysia customers and also administrative support for Penang office.

What will you be doing?

• Handling all incoming enquiries from Customers
• Consolidating needed info when enquiries are received (Product / Mfg site / Pricing / MOQ / lead time etc) to Sales Team for ACM to prepare Quotations
• Publishing monthly Quotations to Customers once ACM updated their quotations
• Attending to Customers enquiries for Stock availability, Lot# and Expiry Dates, anticipated lead time etc before customers load their official PO to us
• Liaising with internal Dept (Planners / Purchasers) on Customers orders (especially if given lead time is tight) to ensure internal team are able to fulfil the orders
• Processing and confirming all Customers PO’s received into JDE system
• Conducting yearly Customer Satisfaction Surveys (per IATF 16949 requirement)
• Contact point for Customers special request (add-on label on products / barcodes on Cargoes / Invoice Upload onto Customer’s Portal etc)
• Consolidating needed info when complaints are received (affected products / Lot# / quantities etc) to QA and CTS team to investigate on the cause of complaints
• Following up with Customers on their Orders / Forecast demand
• Sharing anticipated demand surge with Operations team, for them to cater to the needed RM (especially if the product is non common)
• Other Adhoc duties delegated by the Manager
• Requisition of office supplies whenever required
• Submitting Vendor Invoices
• Preparing yearly license renewal for office operation, if any

Who are You?

• Possess a Bachelor's degree or Diploma in business management or relevant disciplines.
• Experienced in customer service function, with ability to manage customers expectations and requests.
• Ability to work cross functionally in a global organization, supporting sales team on customer sales demands.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• Keen eye for details and meticulous in handling documentations and forms.
• Organized and timely execution of work priorities.
• Sound communication skills with tact when speaking with customers or mail communication.

We are we Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.