Client Advisor (Pavilion KL)
Salary undisclosed
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REPORTS TO: Store Manager
JOB MISSION
SALES
Achieve individual KPIs:
JOB MISSION
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
SALES
Achieve individual KPIs:
- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
- Acquire new clients to database.
- Develop client relationships by providing clients with regular updates.
- At least 1 year relevant experience within the fashion retail industry
- Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
- Courageous with ideas and innovative in your approach, always ready to grow and learn;
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
- Being a master at storytelling and at the art of asking engaging questions;
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
- Incentives
- Commission
- 7.7% performance bonus, 13th month salary
- Basic medical, insurance, specialist, dental
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