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Technical Service Engineer (Hotline)

Salary undisclosed

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Responsibilities:

  • Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
  • Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
  • Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
  • Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
  • Perform basic O&M by monitoring systems remotely and basic warranty work
  • Conduct products testing fault diagnosis and repairs at workshop
  • Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
  • Continuously develop knowledge of all relevant products and services
  • Communicate with the management, sales team and customers to support the business development

Job Requirement:

  • Electrical Engineering, Renewable Engineering and or similar background
  • Excellent communications skills (Written and Verbal) in English
  • Excellent and professional telephone customer service skills
  • Attention to detail and able to understand the big picture
  • Strong problem-solving and analytical skills
  • Strong organisation and time management skills handling multiple tasks at once
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