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As a Cloud Reliability Analyst, you will provide expert support to escalation issues and other areas of the organization by monitoring alerts, managing tasks, and following up on action items. You will be responsible for ensuring the stability and efficiency of our production infrastructure, meeting outlined SLAs, and supporting various teams across the organization. We seek applicants with strong technical expertise , excellent decision-making skills, and the ability to work collaboratively to support our IT operations.
What you will be doing:
Triage issues between different areas of the organization.
Manage ServiceNow Tasks.
Assist in the automation of web application deployments.
Understand and adhere to escalation paths so that issues are resolved in conjunction with outlined SLAs.
Manage production infrastructure.
Provide support as SME to groups outside the IT organization.
What you will likely bring :
Ability to work on problems of moderate scope and troubleshoot various software applications.
Strong technical expertise and decision-making skills.
Advanced knowledge of SQL.
Experience with Microsoft Azure, AWS, Microsoft Active Directory, or similar technologies.
What could set you apart:
Bachelor’s degree preferred.
Minimum 3+ years of applicable experience and demonstrated success/knowledge as Microsoft System Admins.
Experience in Azure, with Certified Microsoft Azure Fundamentals and knowledge in networking concepts and configuration.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners .
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Danial Azizi