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Customer Relations Executive

RM 3,000 - RM 5,000 / Per Mon


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  • Develop and execute strategies to enhance the VIP customer experience.
  • Build and maintain strong relationships with high-profile clients, acting as their primary point of contact.
  • Proactively identify and address customer needs and concerns, exceeding expectations at every touchpoint.
  • Collaborate with cross-functional teams to ensure seamless delivery of VIP services and products.
  • Analyze customer data to identify trends, opportunities, and areas for improvement.
  • Develop and implement customer loyalty programs and initiatives.
  • Manage and resolve complex customer issues and complaints in a timely and effective manner.
  • Represent the company at industry events and conferences.
  • Stay up-to-date on industry trends and best practices in livestreaming customer service.
  • Bachelor's degree or equivalent experience.
  • Fresh graduate with no experience is welcome to apply
  • Language preferred: Bahasa Malaysia, and English
  • Proven track record in a high-level customer service or relationship management role.
  • Strong leadership and interpersonal skills.
  • Excellent communication and presentation skills.
  • Ability to build rapport and trust with high-net-worth individuals.
  • Strong problem-solving and decision-making abilities.
  • Experience in the livestreaming entertainment sector preferred.
  • EPF / SOCSO
  • 13th month salary
  • Medical Reimbursement
  • Travel allowances
  • Pantry Snacks
  • Teambuilding
  • Training provided
  • 5 working days