Branch Manager - Freight Forwarding

This MNC Freight Forwarding Client is currently looking out for a Seasoned Branch Manager/General Manager to join their team in the Klang Valley.

Branch Manager - Freight Forwarding

This role will be responsible for all client facing transportation management activities including field operations. This role would inquire sales and operational management, whilst overseeing customer experience and satisfaction. In addition to direct client facing responsibilities, this role may also support Supply Chain Services vertical as part of integrated solutions.

Responsibilities:

• Ensure customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets.
• Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our client’s company.
• Work cohesively with all internal subject matter experts including Sales, Transportation Management Center Operations, Supply Chain Excellence, Marketing, Pricing, Finance & IT.
• Align efforts and results to achieve customer requirements and scope of work.
• Develop and manage field support teams including staffing and workload planning.
• Develop field support strategies, measures and performance.
• Provide new customer implementation support.
• Develop and manage corrective actions and continuous process improvement in addition to standardized work processes.
• Oversee financial management and reporting and account performance management and reporting.
• Hire, promote, coach, develop, and oversee performance management.
• Establish and maintain effective relationships with customers and gains their trust and respect.
• Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.
• Develop saving opportunities for our client and customers.
• Manage crisis situations by taking charge and obtaining necessary resource support.
• Perform other duties as assigned.

Experience:

• Bachelor's degree business, logistics or related field of study or minimum 8 years of experience required.
• Master's degree MBA, logistics or related field preferred.
• 8 years or more of industry related experience required.
• 8 years or more of previous experience supervising others required.
• 8 years or more previous experience with financials and a financial acumen.
• Knowledge of logistics and the ability to integrate supply chain components advanced.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Strong ability to work with others.
• Develop and deliver effective presentations.
• Effective leadership and command skills.
• Ability to lead/manage others innovation management, managing and measuring work while motivating others.
• Ability to build strong customer relationships with the ability to negotiate and drive for results.

If this role is something you are keen in exploring, do drop me your CV to [email protected] or you may click Apply here and send your Resume through.