Key Account Manager (Merchant)

About our Client

Our client is a global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, they support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

Role Overview

The Key Account Manager position is responsible for both the acquisition of new merchants and nurturing their existing portfolio. By penetrating deep into the B2B, B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

About the Role:

• Self-generate new opportunities through cold outreach and partnership.
• Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities.
• Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments.
• Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
• Drive greater uptake of of products within the account portfolio.
• Present relevant solutions and provide detailed education to merchants regarding products and processes.
• Work closely with related teams to resolve merchants’ issues.
• Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business Have a systematized approach to keeping in regular contact with merchants and maintain business relationships

Job Requirements

• Proven experience in the B2B sector, particularly in engaging with importers and exporters.
• Background in commercial or transaction banking is highly desirable.
• A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite.
• Solutions-orientated approach to building and maintaining customer relationships.
• Effectively communicate via telephone, email and face-to-face by utilizing active listening skills and good presentations.
• Strong attention to detail, be process-driven with outreach and engagement cadences.
• Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction.
• Skilled in time management, task management and problem solving.
• A collaborator that works with related functions to best support the client’s needs
• Someone who thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly.
• Payment industry experience would be an advantage.

For more information, you may reach out to Jamie at her email at [email protected]