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Customer Service Executive

Salary undisclosed

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  • To communicate with our international partners by telephone or electronic medium for domain matter.
  • To escalate unresolved queries to designated departments for further investigation.
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
  • To update daily listing for day to day operation according to the given requirement.