Customer Service Executive
Salary undisclosed
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- To communicate with our international partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response for ISO9001 audit and compliance purposes.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
- To update daily listing for day to day operation according to the given requirement.
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