Head, Proposition & Strategy

The Proposition & Strategy Head's key responsibility is to drive Hong Leong Islamic Bank's long-term strategy development and execution, by aligning business objectives, product innovation, market trends, growth opportunities through collaborations with cross-functional teams to implement effective market propositions.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Research and Development

• Set the strategic direction and create the overarching propositions strategy for HLISB across relevant products and services to drive sustainable and profitable growth.
• Drive new strategic propositions product delivery in accordance to regulatory standards and market dynamics taking into account political, economic and commercial issues impacting the industry.
• Use insight to acquire deep understanding of the needs and wants of customers and develop motivating headline propositions to demonstrate how HLISB can make life better for the customers.
• Solicit, originate and recommend best investments and/ or venture activities including strategic collaboration and partnership initiatives.
• Incorporate value based and social impact ecosystem into proposition activities including cross-sell potentials.
• Model relevant financial & non-financial cost benefit analysis including P&L forecasting, stress-testing, risk analysis, trending & behavioral analysis.
• Appraise market outlook and recommend best pricing strategy.

Business Executions

• Lead end-to-end proposition designs of performant, experience, robust and maintainable technical architectures across disparate technologies.
• Lead all aspects of the business case creation for each new proposition and gain buy-in from the appropriate forums for approval, funding and change resources.
• Explore, evaluate and recommend digital investment solutions built around customer experience using digital technologies.
• Own the proposition development pipeline including the application of prioritization principles and alignment to the proposition delivery roadmap.
• Identify specific target markets and propose ‘out of box’ digital marketing activities.
• Carry budgeted P&L including cost management.

Operations Management

• Provide proposition expertise and leadership on key strategic business projects and actively be the voice of the customer within these.
• Take the lead in matters with regards to the management of resources, ensuring that management discretion is used in a consistent manner and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximize business performance.
• Observe internal and regulatory compliances including customer complaints and feedback.
• Ensure timely updating of relevant performance roadmap including periodic Investment Account reporting matters.
• Organize and conduct periodic internal stakeholders training including public awareness programs.

Monitoring and Review

• Lead the team to maintain and manage the in-life portfolio of propositions to ensure the intended value is being driven.
• Lead periodic performance review and recommend tactical enhancements.
• Recommend functionality enhancements based on customer insights.
• Review and recalibrate process implementations based on market dynamics.

Managerial (team/group responsibilities)

• Continuously guide and motivate team members in overall proposition product management.
• Ensure adequate training and knowledge transfers across relevant stakeholders are performed.
• Thorough in assessing problems resolutions and able to make difficult decisions.
• Plan and execute staffing succession planning and retention.
• A self-starter, independent, self-organized and able to work under tight deadlines.

Organizational (organizational responsibilities)

• Drive HLISB proposition strategy and implementation for short to long term horizon.
• Build synergy with relevant business units as means for cross-selling and proposition integration.
• Excellent organizational and coordination skills, intellectually curious.
• Possess dynamic and positive working attitude towards multi-tasking and proactively seeks out opportunities to advance and implement improvements.

Jobholder Requirements

• Malaysian citizen

Education/Qualification

• Degree holder in finance, investment, accounting, banking or other related specialization.
• A postgraduate tertiary or a professional certification is a plus.

Experience

• 10 years’ experience in the financial industry with a proven track record of leading on proposition strategic development preferably within Financial Service.
• Prior exposure in building the financial services ecosystem is an added advantage.
• Experience in Islamic Finance is not mandatory but a plus.

Special Skills

• Business expertise with regard to market knowledge on the political, economic, commercial issues that may impact the industry.
• Creative, independent, resourceful and a confident speaker with flair to orchestrate an effective ecosystem journey.
• Strong commercial background and experience of building investment cases that drive optimum business and customer outcomes.
• Strong negotiation skills with ability to manage diverse background team members.
• Good proficiency in MS Word, MS Excel and MS PowerPoint.
• Strong passion and market knowledge of the fintech industry is a plus.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

HLB Careers Link:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/HLT-Hong-Leong-Tower/Head---HLISB--Proposition---Strategy-_JR0000018733

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/