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Jobs or company...

Officer - Technical Support

Salary undisclosed

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This hiring is for Sime Darby Beyond Auto (BYD)

Job Responsibilities

  • Manage and plan for the Technical Support.
  • Liaise with all the retail technical team to resolve technical matters in the branches / dealers.
  • Ensure dealers follow the aftersales technical guidelines and process developed by SDBA and BYD Principal.
  • Resolve the critical technical issues from the dealers based on the technical report.
  • Provide a high-quality technical report to the BYD Principal for addressing or enhancing unresolved technical issues
  • Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.
  • Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.
  • Observe and develop S.O.P to improve the after-sales operation process and technical process.
  • Conduct monthly meeting to follow up the outstanding issue.
  • Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.
  • Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.
  • Ensure critical technical problems are solved which are raised by branches and dealers.
  • Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.
  • Provide technical investigation if required.
  • Provide technical support to Service Dealers and Branch.
  • Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.
  • Liaise with principal technical team in relate with technical matters.

Others

  • Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
  • Collaborate with multi-departments and stakeholders for development, coordination of Aftersales Initiative/Accessories/Campaigns/Product and Service.

Job Requirements

Education / Professional Qualification

  • Bachelor’s degree in Business Management, Automotive Engineering or related field

Professional Experience

  • Experience and training in automotive technical diagnostic
  • Flexible thinking
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