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Responsibilities:
- Responding to inquiries: Responding to customer inquiries promptly and providing assistance
- Handling complaints: Resolving customer complaints and issues with empathy and tact
- Providing information: Providing information about products and services, and answering questions
- Processing orders: Processing orders, returns, and exchanges
- Maintaining records: Keeping track of customer correspondence and account information
- Following up: Following up with customers to ensure satisfaction
- Escalating issues: Escalating issues to higher management when necessary
- Collaborating: Working with other departments to find solutions
- Reporting: Reporting on customer trends and concerns to management
Candidate must posses at least diploma in CUSTOMER SERVICE / MARKETING/BUSINESS
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