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Customer Service Executive

Salary undisclosed

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Responsibilities:

  • Responding to inquiries: Responding to customer inquiries promptly and providing assistance
  • Handling complaints: Resolving customer complaints and issues with empathy and tact
  • Providing information: Providing information about products and services, and answering questions
  • Processing orders: Processing orders, returns, and exchanges
  • Maintaining records: Keeping track of customer correspondence and account information
  • Following up: Following up with customers to ensure satisfaction
  • Escalating issues: Escalating issues to higher management when necessary
  • Collaborating: Working with other departments to find solutions
  • Reporting: Reporting on customer trends and concerns to management

Candidate must posses at least diploma in CUSTOMER SERVICE / MARKETING/BUSINESS