Manager, CASA Fraud Monitoring (Shift Lead)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Ensuring the smooth operation of shifts and provide supervision and advice on CASA fraud matters.
• Reviewing the fraud alerts actions completed by Fraud Analyst
• Review high volume transactions data to identify potential fraudulent transactions and its root cause.
• Decision making on whitelisting / blacklisting actions.
• Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to investigation team or touchpoints in accordance to prevailing Service Level Agreement.
• Managing shift members, provide supervision, and advice on CASA fraud matters.
• Mentoring junior Fraud Analyst
• Ensureing accurate records fraud alerts and course of actions for audit reference.
• Collateion of monthly statistics for management reporting.
• Attending to customer’s feedback
• Identify opportunities to improve processes gaps and mitigate evolving scam trends.
• Mentor junior Fraud Analyst and pProvide training and support to staff on fraud detection and prevention measures.
• Conduct regular reviews such as call quality monitoring, to ensure compliance with company policies and procedures.
• Plan and prepare monthly duty roster.
• Close liaison with local enforcement agencies which include Anti-Scam Command of Singapore Police Force to provide case support.
• Support ad-hoc projects within the Business Unit on anti-scams efforts
• Collaborate with cross-functional teams (including UOB Singapore Group Retail staffs) to provide insight on trending scams and recommendations.
  
  

Job Requirements

• Diploma or equivalent qualification preferred.
• Proficient in MS Office and possess good written and communication skills.
• Pleasant disposition with good interpersonal skills.
• Possess strong analytical skills.
• Possess high standard of customer service.
• Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.
• Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Able to perform 24 hours rotating shift including weekend & public holiday and to be on standby for recall when called upon.
• Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.
• Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be considered.
• Keen interest in scam prevention
  
  

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.