Teammate - Social Media Content Moderation - Vietnamese

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate. Imagine yourself going to work with one thing on your mind.

• To provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• Meet and exceed client mandated KPI's (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Ensure that all login and Passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated training and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Maintain knowledge of the functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Requirements:

• What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on content moderation, phone, email and live chat support? That's definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
• We're looking for someone who has strong verbal and written communication and comprehension skills in Vietnamese language. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.