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Customer Service Executive 中文客服专员

RM 2,500 - RM 3,000 / month

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Job Descriptions 岗位范围 :

  • Respond promptly to customer inquiries via message & phone call in a professional and courteous manner. 以专业和礼貌的方式透过通话或在线聊天迅速回复客户的询问&问题
  • Resolve customer complaints effectively and efficiently, escalating complex issues to the appropriate department when necessary. 有效而高效地解决客户投诉,必要时将复杂问题升级至相关部门
  • Provide product or service information to customers, including usage, availability, and upgrade details. 向客户提供产品或服务信息,包括用途、可用性和系统升级详情
  • Keep accurate data records of customer interactions, documenting inquiries, complaints, and resolutions. 准确记录客户互动,记录询问、投诉和解决方案