IT Support
- Full Time, onsite
- Cartrack Malaysia Sdn Bhd
- Strong analytical problem-solving skills with and thinking out of the box, Malaysia
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Responsibilities
Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow;
Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders;
Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs;
Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized;
Monitor, review and analyse incident performance metrics and recurring issues/requests;
Provide support for a range of devices, hardware, software, network, systems and other related technologies;
Monitor the daily installation statistics and be responsible for technicians productivity.
Requirements
Degree in Information Technology &/Or Engineering;
Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage;
Minimum of 2 years experience in working as a team;
Team leading experience will be good to have;
Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting;
Knowledge of Project Management is an advantage;
Ability to use Excel to Reconcile Billing/Reporting/Data Exports;
Strong analytical problem-solving skills with and thinking out of the box