Junior Area Manager

Sale & Marketing

• Provide assistance to all walk-in customers and network.
• Responsible for forecasting monthly sales targets.
• Setting objectives and strategies to meet sales goals.
• Submit a daily sales report to admin marketing.
• Assisting with promotional activities, and coordinating with the marketing team to post engaging content for promotions.
• Managing the outlet’s social media accounts and online presence.
• Supervise and review the content posted by the admin on media platforms for accuracy.
• Ensure all posts align with the outlet’s brand image and values.
• Also assist on creating, verify and edit content and copywriting before posting.
• Schedule and publish posts for recruitment.
• Conduct live, provide assistance to the production team, and review their performance during live.
• Communicate with customers and network by answering any inquiries via Whatsapp, and other media platform such as FaceBook, IG, Google, TikTok.
• Monitoring online customer reviews and responding appropriately.
• Giving solutions to any inquiries and complaints, ensuring that each customer, Owner Hub and network are satisfied (via any media platforms and system “Support Ticket”).
• Follow up with customers, Owner Hub and network to ensure that their issues have been resolved to their satisfaction.
• Verify all documents related to supplies from the warehouse and track the outlet’s progress, including equipment and appliance maintenance, as well as overall outlet cleanliness.
• Making sure stock utilization done by head baker is accurate.
• Transferring rate card for Hub when Promo starts or ends.
• Responsible for renewing the outlet’s license and fire extinguisher certifications.
• Record “Staff Voucher” purchase by team, and deduct from system as needed.
• Ensure compliance with petty cash procedures, maintain records, and submit claim reports to the accounting department.
• Recheck sales figures for accuracy, ensuring all cash transactions match the system records, and deposit weekly cash sales into the bank.
• Ensure that all team receive and renew typhoid vaccinations and complete the Food Handler Training Course.
• Manage the registration process for new team attending the Food Handler Training Course.
• Ensure the outlet’s safety by coordinating with pest control.
• Verify and reassess any stock discrepancies (loss) reported by administrative staff and head baker, and conduct a thorough analysis to reduce future losses.
• Keeping track of supplies,ordering and buy new stock (e.g. carrot, egg, gas) and any items as needed by Outlet, including appliances, equipment and stationary.
• Collaborating with the supply chain team (Warehouse) to manage inventory effectively.
• Monitor Owner Hubs performance on sales, collateral and expiry item.
• Advise and support Owner Hub by providing solutions for anything that do not meet HQ’ expectations.
• Implement regular quality checks to ensure that all finished products meet the bakery’s standards.
• Ensuring bouquets are attractively packaged and presented for sale or delivery.
• Monitor production times to ensure that tasks are completed efficiently while still maintaining quality.
• Step in to assist with production to ensure customer demand is consistently met when necessary.
• Assist and participate in handling pop-up events organized by HQ, including Meet & Greet, BOP, meeting and other activities.
• Overseeing daily business operations, managing resources efficiently, and ensuring compliance with company policies.
• Maintain high standards of quality control, hygiene, and health and safety.
• Address and support the completion of ad hoc tasks assigned by management(e.g. costing etc).
• Assisting with recruitment, conducting interviews, and participating in staff training and development by HQ.
• Provide training for head baker and all team for new product.
• Overseeing employee performance and providing feedback.
• Providing clear direction and objectives for the team to achieve goals, serving as the link between HQ and team outlet.
• Conducting regular meetings with team to discuss goals and address concerns.
• Addressing and resolving any conflicts or issues that arise within the team.
• Ensuring staff compliance with company policies and procedures.
• Monitoring and evaluate the team’s schedule, including working hours and leave for full-time and part-time staff.
• Approving staff’s overtime and leave applications on I-payroll system.
• Recruit new full-time or part-time staff as needed to maintain optimal production levels.

Requirement & Qualification

• Degree in Business Management or others related field.
• 1-2 year in Food & Beverage industry or any related field.
• Have good communication skills and creative thinking to improve sales.
• Good interpersonal skill and team-oriented person.
• Must have driving License.
• Computer literate.

Other skill

• Well known how to conduct interview session.
• Able to conduct regular meeting with team member.
• Able to monitor owner hub performance sale and expiry item.
• Able to handle the system provided.

• Medical Claim.
• Meal Allowance.
• Travel Allowance.
• Hostel Provided.