Inbound Sales Representative Mandarin Speaker - (Logistic Exp Needed)
RM 3,900 - RM 4,200 / Per Mon
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Simplified
- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates .NET Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
- Fluent Speaking in Mandarin and English / Mandarin and English Proficiency
- At least 1 year of telesales experience / 6 months of Freight Forwarding Experience
- Preferable have logistic related – sea freight and airfreight forwarding, contract logistics, and overland businesses.
- Good to have Sales Background
- At least 1 year of telesales experience / 6 months of Freight Forwarding Experience
- Monday to Friday
- 9am-6pm
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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